Copper Beech House   Haida Gwaii

Cancellation Policy

MINIMUM STAY POLICY: Rather than implement a minimum stay policy we do welcome one-night visitors at Copper Beech House if circumstances prevent a longer stay. We will not, however, be able to guarantee you your room of choice. If, for instance, you request Harbour Master’s Keep (very popular because it has a kitchen and also two beds) for a Saturday night, and subsequently we receive a three-night booking, we may need to move you to a different room. You would be contacted by email, of course, if we were to consider making such a move.

CANCELLATION POLICY: Due to our size, cancellations affect us greatly. Deposit and cancellation policies are generally less forgiving on Island than those of hotels or B&B’s in urban areas, as a last-minute cancellation may mean a significant loss to our somewhat vulnerable, remote island business, especially in the high season. (That said we try to be as understanding as we possibly can be, depending on the circumstances.)

IMPORTANT: We highly recommend that you contact your travel agent or credit card company regarding trip cancellation insurance to cover refund of accommodations costs in case of unforeseen changes to your plans (including, but not limited to, delays, strikes, closure of air space, death in family, etc.)

MORE THAN 30 DAYS CANCELLATION: no cancellation fee.

LESS THAN 30 DAYS CANCELLATION: We reserve the right to charge you the full amount for your reservation. If we are able to rebook your room(s) we will gladly credit you the amount we are able to recoup minus a $40 cancellation fee. Please note the cancellation fee is per room, therefore if you are a group booking, you will be charged $40 per room cancelled.

EARLY CHECKOUT: The nights you have reserved are guaranteed exclusively for you. If you decide to leave early we reserve the right to charge you the full amount for your reservation. If we are able to rebook your room(s) we will gladly credit you the amount we are able to recoup.

DELAYED ARRIVAL: No refund of deposit with the exception of cancellation due to weather (in the event of the ferry or plane not making it to the Island.) In all other circumstances, should we be able to rebook all the nights, we will be pleased to credit you the amount we are able to recoup.

NO-SHOW OR SAME DAY CANCELLATION: Full night (or nights) charge.