Copper Beech House   Haida Gwaii

Cancellation Policy

CANCELLATION POLICY: Due to our size, cancellations affect us greatly. Deposit and cancellation policies are generally less forgiving on Island than those of hotels or guest houses in urban areas, as a last-minute cancellation may mean a significant loss to our somewhat vulnerable, remote island business, especially in the high season. (That said we try to be as understanding as we possibly can be, depending on the circumstances.)

MINIMUM STAY POLICY: We ask that guests book a minimum of two nights.  We appreciate that travel plans can be complicated so we will accept a one-night booking if circumstances prevent a longer stay. We will not, however, be able to guarantee you your room of choice.

COVID CANCELLATION POLICY: In the event that the government imposes travel restrictions due to the ongoing and ever-evolving Covid 19 pandemic, you will receive a full refund for your deposit.

IMPORTANT: We highly recommend that you contact your travel agent or credit card company regarding trip cancellation insurance to cover refund of accommodations costs in case of unforeseen changes to your plans (including, but not limited to, delays, strikes, closure of air space, death in family, etc.)

MORE THAN 30 DAYS CANCELLATION: Your 10% deposit will be refunded.

LESS THAN 30 DAYS CANCELLATION: We will keep your 10% deposit. Please note the fee is per room, therefore if you are a group booking, you will be charged per room cancelled.

EARLY CHECKOUT: The nights you have reserved are guaranteed exclusively for you. If you decide to leave early, we reserve the right to charge you the full amount for your reservation. If we are able to rebook your room(s) we will gladly credit you the amount we are able to recoup, less your 10% deposit.

DELAYED ARRIVAL: No refund of deposit with the exception of cancellation due to weather (in the event of the ferry or plane not making it to the Island.) In all other circumstances, should we be able to re-book all the nights, we will be pleased to credit you the amount we are able to recoup, less 10% deposit.